We thank you for visiting www.solacebarn.com (the “Site”), which is run and owned by XYZ. “Solace Barn,” “we,” “us,” and “our.”
When we say “services” in this privacy notice, we mean the website (and any content on it), the things that can be bought online (“products”), and any other services offered through the website. In addition, we gather and process personal data to deliver the services. This privacy notice regulates how Article may collect, use, keep, and disclose personal data from or about anyone who:
Visit, access, or utilize the site, create a Solacebarn account, see and/or buy products, upload content, or get in touch with us directly.
If you have any queries, remarks, or worries regarding this privacy notice, please send us an email at [email protected].
WHAT INFORMATION DO YOU COLLECT?
We gather information about you, our customer, to deliver and keep enhancing our goods and services.
The following are the types of personal information we collect:
Information provided by you: Any information you give us in relation to SolaceBarn services is received by us and is kept on file. You can view some examples of the data we gather by going here.
Automatic Data: We automatically collect and store certain information when you use solacebarn Services, including information on how you interact with the material and services made available by solacebarn Services. We utilise “cookies” and other special identifiers, like many other websites.In addition, when your web browser or device accesses solacebarn Services and other content provided by or on behalf of solacebarn on other websites, we also learn certain information about you. Visit this page to see some examples of the data we gather.
Third-party services: We use third-party analytics platforms, primarily Google Analytics, to assist us in trend analysis and data on our services. Using the device and usage data amassed by our third-party analytics providers, we create and manage “aggregated information,” such as statistical or demographic data. Although aggregate data may be derived from personal data, it is not legally regarded as personal data if it does not directly or indirectly reveal your identity. For example, we may monitor the total number of users who access our services or the number of users who visit each page of our services. We may also compile usage data to estimate the proportion of users that access a specific service feature, and then analyse this data for trends and statistics..
We do, however, acknowledge that the merged data contains personal information. Therefore, if we combine or link aggregated data with your personal data in a way that enables us to directly or indirectly identify you, we will do so in accordance with this privacy notice.
Other sources of information: We may obtain information about you from additional sources, such as updated delivery and address details from our carrier partners, which we utilize to correct our records and make it simpler to fulfil your subsequent purchases.
Reviews and photos: You can post a review and publish images, videos, and other content on the Services (for example, to share how a product looks in your living room). If you upload such information to the services or post a review, we will process it. Please be aware that if you use this feature, other users of the services may view any images, videos, or other content you submit, which may contain personal information.
HOW DO YOU USE MY INFORMATION?
We use their personal information to run, deliver, create, and enhance our clients’ goods and services. Among them are the following:
Purchase and delivery of goods and services: To take and manage orders, supply goods and services, manage payments, and communicate with you about orders, goods and services, and promotional offers, we utilise your personal information..
Your personal information is used by us to administer the Solacebarn services, monitor system performance, identify and fix errors, and improve usability and performance.
Recommendations and personalization: By recommending features, products, and services that could be of interest to you, we can determine your preferences and tailor your experience with solacebarn Services.
Comply with legal obligations: In some circumstances, we gather and use your data to abide by the law.
Utilize your personal information to contact you: We use a variety of means to contact you about our solacebarn services (e.g., by phone, email, or chat).
Advertising: We use personal information about you to display interest-based adverts for features, products, and services that may be of interest to you. For the purpose of displaying interest-based adverts, we do not utilise information that personally identifies you..
Credit risks and fraud prevention: To safeguard the security of our customers, the solacebarn, and others, we use personal information to identify and stop fraud and misuse. We may also use scoring techniques to assess and manage credit risks.
DOES SOLACEBARN SHARE MY PERSONAL INFORMATION?
We do not divulge customer personal information to third parties because it is essential to our business. Instead, we only share your personal information in the ways that are stated below:
Third-party service providers: Solacebarn contracts with other companies and individuals to complete work for us. Examples include completing orders for products or services, delivering packages, sending letters and emails, analysing data, helping with marketing, offering search results and links (including sponsored listings and links), processing payments, transmitting content, scoring, and figuring out and managing credit risk. The personal information needed to perform their tasks is accessible to these third-party service providers, but they are not allowed to use it for other purposes.
Business transfers: As we grow, we might sell or buy other businesses or services. Typically, one of the business assets transferred in such deals is customer information.. However, it is still subject to the commitments made in any previous privacy notice (unless the customer consents otherwise). Customer information would be one of the transferred assets if xyz.com, Inc. or nearly all of its assets were acquired, which is a remote possibility.
Customers will be informed if their personal information may be shared with third parties in any situation other than those stated above. Additionally, customers will have the option of not sharing their data if they so desire.
HOW SECURE IS SOLACE BARN CUSTOMER INFORMATION?
Solace Barn systems are built with your security and privacy in mind. It is impossible to ensure the security of any technique of electronic communication or storage over the Internet. To provide our Services safely, Solace Barn nonetheless takes the reasonable precautions that are required. To guard against the unintentional loss, alteration, disclosure, or unauthorized use of your personal information, we have put security measures at least as effective as necessary. We only allow those employees, agents, contractors, and third parties that need access to Personal Information to carry out their job duties access.
Additionally, we have protocols in place to handle any suspected data security breach. We will alert clients and pertinent regulators of a potential data security breach if necessary. We demand that the recipients of Personal Information uphold adequate security standards.
We neither directly collect nor store your payment information. We rely on third-party, PCI-compliant payment processors to collect payment information on our behalf in order to complete transactions. We do not have access to or process your credit card information, even though we do receive payment confirmation when a user makes a purchase.
WHAT ABOUT ADVERTISING AND THIRD-PARTY PLUG-INS?
We give advertising agencies the data they need to present you with more relevant and informative Solace Barn ads and track their efficacy. We never divulge client names or other details. Instead, we use a device or an advertising identifier like a cookie.
In order to prevent you from seeing an advertisement to download the app again, for example, if you have already downloaded one of our apps, we will share the details of that event and your advertising identifier with other parties. Additionally, some advertising businesses utilize this data to show you pertinent adverts from other advertisers.
Our services incorporate social networking plug-ins from websites like Pinterest, Twitter, Instagram, and Facebook. Indicators (such as the Facebook and Twitter logos) will be prominently shown when one of our Services has a social network plug-in.
You can interact with that specific third-party social network by clicking the Pinterest button. When you click on one of these buttons or links, your browser connects to the relevant social network’s servers. The plug content is delivered directly to your browser from the social network. If you are signed into your account and registered on the relevant social network, information about your use of the Services is shared with them. When you use a social network plug-in, such as the Facebook “Like” button, your browser sends the related data straight to the appropriate social network.
If you are not logged in to the social network or if you log out before using our Services, the social network may submit and store at least your IP address. If you connect with us through a social networking platform, plug-in, etc., you might continue to grant us access to private information from your social network profile. If you do not want the relevant social networks to gather the information about you described above or to share it with other third parties and us, please examine their privacy policies prior to using our Services. Choosing to log out of the relevant social networks beforehand is another option. To access these social plug-ins, you must adhere to the privacy policies of the third-party social networks you use.
WHAT INFORMATION CAN I ACCESS?
In the “Your Account” part of the website, you may view your information, which includes your name and profile details.
WHAT CHOICES DO I HAVE?
Inquiries regarding how we collect and use your personal information should be directed to our customer service. There are settings in many of our article services that provide you control over how your data is used. For instance:
You can withhold some information: You risk missing out on some Solace Barn services.
You can add or change particular information on pages by contacting us: This also pertains to those mentioned in What information is available? Solace Barn will keep a copy of the previous version of the information you update for our records.
Deciding not to: If you’d prefer not to get the solacebarn Newsletter or any other marketing materials from us, please contact us so we can modify your customer communication settings.
By utilising the Help feature on the majority of browsers and devices, you can prevent your browser or device from accepting new cookies or other identifiers, have the browser notify you when you receive a new cookie, or completely disable cookies. However, we advise leaving cookies and identifiers enabled since they enable you to use some crucial aspects of Solacebarn Services. For instance, you won’t be able to add products to your Shopping Cart, go through with Checkout, or utilize any Services that need you to Sign in if you block or otherwise reject Solacebarn cookies. Visit our Cookies Notice for more details on cookies and other identifiers.
You can access the Solacebarn website without having your browsing history associated with your account by checking out of your account and disabling cookies in your browser.
By changing your options on the relevant solacebarn website, device, or application (such as under “Manage Your Content and Devices”), you will also be able to refuse to use specific other sorts of data. For example, download and install their browser add-on by clicking here to stop your visitor data from being used by Google Analytics. In addition, users can usually alter device permissions, such as whether location services are enabled or disabled. The settings menu on the majority of devices contains these functions. We advise contacting your mobile service provider or your device maker if you have any queries about how to modify your permissions on devices made by third parties.
Additionally, you may have the right to seek access to or the deletion of your data, including any photos you have given to Article, to the extent permitted by relevant legislation. If you are interested in doing any of these tasks, please contact [email protected]. Your data preferences may restrict or make some services inaccessible.
ARE CHILDREN ALLOWED TO USE ARTICLE SERVICES?
Children are not the target audience for our Services, nor is that Solacebarn. Therefore, if you are under 18, please do not register to use the Services or give us any personal information.
CONDITIONS OF USE, NOTICES, AND REVISIONS
If you decide to use solacebarn Services, this Notice and our Conditions of Use govern your use and any privacy issue. Any privacy issues at solacebarn should be described in full, and we will try to resolve them. Our business is continually changing, and as a result, so will our Privacy Notice. Please frequently check our websites to see the most latest modifications. Unless otherwise stated, our current Privacy Notice applies to all information we have about you and your account.. The promises we make are ones we can keep. Without the approval of the customers whose information has been affected, we will never fundamentally alter our policies and procedures to make them less protective of previously gathered customer information.
EXAMPLES OF INFORMATION COLLECTED
We receive information from you when:
On our website, perform a search or a purchase; Use the article services in any other way, add or remove items from your shopping basket, or place an order; Downloading, stream, view, or utilizing content via a service or app on a device; Describe yourself in your profile or account (you may have more than one if you’ve made purchases using more than one email address or mobile number);
alter the settings on an Article device or service, provide data access permissions for it, or engage with it; Contact us via phone, email, or another method; fill out a survey, a help ticket, or a contest entry form;
to upload or stream media files to our website; participate in forums or other community features; Give product evaluations.
You might give us the following information as a result of those actions:
Information that can be used to identify you, such your name, address, and/or phone number; payment data; your age; the location where you are; and your IP address; gathered or preserved pictures and videos in conjunction with article services; review and email content that is given to us;
paperwork and information pertaining to identities.
Examples of the data we gather and examine are as follows:
the IP address used to access the Internet on your machine;
password, email address, and username; where your computer or gadget is located; Information about the way content interacts with the user, such as information about content downloads, streams, and playback, including the length of time and the number of concurrent streams and downloads, metrics for article services (such as the frequency of technical errors, your interactions with service features and content, your preferences for settings and backup information, the location of the device on which an application is running, and details about your internet service provider); Information about your internet service provider as well as network information for streaming and download quality.
time zone preferences and the version; data on purchases and content usage, which we sporadically combine with information from other customers,
the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, as well as the date and time; the content and items you viewed or searched for; page response times, download errors, how often you visited particular pages; and page interaction information (such as scrolling, clicks, and mouse-overs);
You can call the following numbers to reach our customer support hotline.
In order to collect browsing, usage, or other technical information, we may also use device identifiers, cookies, and other technologies on devices, applications, and our website pages.
Details from Other Resources
Information from outside sources includes, for instance:
Updated delivery and address data from our carriers or other third parties, which we utilize to correct our records and make it easier to deliver your subsequent order or communication;
Links and search outcomes.
Information Available to You
You can obtain information like this using solacebarn services:
Information that can be used to identify a specific person, like a name, email address, or password; the most recent order status; your whole order history; the email notification settings; Your Solacebarn profile.
COMPARED TECHNOLOGIES AND COOKIES
Like the majority of websites, we improve our Services by using cookies and other common Internet techniques.
When you visit a website, a small text file known as a cookie is downloaded to your computer or mobile device. By using this text file, the website is able to remember your actions and preferences over time (such as your login information, language, font size, and other display settings), saving you the trouble of having to enter your information each time you visit the site or move between pages. A cookie can be classed based on how long it will remain active and which domain it comes from:
A cookie used during a session that is deleted when a user closes their browser; or
A persistent cookie stays on a user’s computer or another device for a predetermined time.
There are two options for the domain that a cookie belongs to:
First-party cookies, which are stored on a user’s computer by a website’s web server and share the same domain (in this case, the domain solacebarn.com); or
third-party cookies, which are kept by a domain other than the domain of the website that was viewed.
Web beacons/Pixel Tags
A pixel tag, commonly referred to as a web beacon, is a piece of code incorporated into the Services that gathers data regarding users’ interactions with that website. For example, we can track things like when a visitor has visited a specific website using a pixel.
How Cookies Are Used
We or authorised third parties utilise cookies, web beacons, and server logs to automatically gather some information, including Device and Usage Information, for analytical purposes. We may automatically collect technical information about the hardware and software you use to access the Services by using cookies, web beacons, tags, scripts, and/or other similar technologies, such as the kind of Internet browser or mobile device you use, the website or source that linked to or referred you to the Services, your IP address or device ID (or another persistent identifier that specifically identifies your computer or mobile device), and other data.
We could also employ the following technologies, individually or in combination, to assist us:
the ability to record and save user preferences, account settings, and specific log in information (for ease, user authentication, and account security);
collect data on how and where our services are accessed, how frequently users visit or use the services, the time and date of those visits and actions, the areas of the services that users visit and how long they stay there, and other similar traffic, usage, and trend information;
collect vital functionality, testing, and performance information regarding our services, including performance information; moderation, such as preventing fraud, security breaches, and other improper behaviour; assemble demographic data about the population of our customers; enabling Ad Partners to assist us in promoting our services, Obtaining demographic data on our clientele, making it possible for Ad Partners to assist us in advertising our services, and carrying out other comparable tasks.