Help Center

Help Center

 

 

WELCOME TO THE SOLACE BARN HELP CENTER

We are here to help you in making your space look elegant and luxurious.  We are committed to providing you with excellent service and helping you in every step that you take. For your different types of queries, we have also included the most-searched topic. If you have difficulty finding what you’re looking for? Get in touch with us. We’d love to hear from you.

 

 

Shipping And Delivery

This page includes:-

 

• Measuring Your Space
• Unboxing And Box Removal
• Contactless Delivery
• In-Room Delivery
• In-Room Delivery+ Assembly
• Free Shipping
• Shipping Beyond Our Service Areas
• Out Of Stock
• Refused Delivery
• Certificate Of Insurance
• Cancellation
• Order Holds
• Haul-Away

 

Every order by special for us. We do our best to make sure that we deliver your sofas to your doorsteps quickly and safe. We aim to provide the best customer experience for you.

We ensure to take all the health and safety measures and deliver to our customers and our team across the USA and Canada the updated COVID-19 measures.

 

Measuring Your Space

It is crucial to first measure your space to bring the sofa that you are eyeing, to your home without any hardship.  We’ve already mentioned the dimensions of the product on the product page of your chosen sofa.  For easy reference, you can also save the measurements of your space so that products can be transported into the room easily without any difficulty.

Several other factors require attention, some of them include:-

✅Interior doors

✅Hallways

✅Stairways

✅Elevator Measurements

✅Large Obstacles Behind The Doors

 

Unboxing And Box Removal

We want you to fold the boxes away and keep the safe, so you don’t have to face extra repacking fees if you exchange or return the product. Our delivery partners do not expose your order, unless or until you are sure that the product is right for you.

Contactless Delivery

Solace barn introduces Contactless Delivery Option which is our default option to deliver happiness and joy.

✅ We make sure to deliver your items to the front door of your house and apartment with all the safety precautions.

✅ If you reside in a multi-unit apartment building, we’ll deliver your item to your apartment front door if there won’t be any restricting access to the non-resident. In case of restriction, our delivery team will deliver your item to the closest place to your home.

✅Our delivery team will greet you at the door and will maintain a 6-foot social distance.

✅ At the time of your delivery your signature won’t be required for your verification, our team will photograph your order at your doorstep as delivery proof.

 

In-Room Delivery

We have a delivery specialist ho ensures that you are provided with safe and efficient delivery of your item in whatever room you specify.  Our team is here to help or support you. With our In-Room Delivery Service, you will get

✅Shipment in one room of your choice.

✅Ensuring Cleanliness: Our delivery team ensures keeping your home clean by bringing shoe covers.

✅As per COVID-19 measures, our team will continue to wear masks.

✅Your signatures are required at the time of delivery.

This is the best option if you have walk-up apartments, large orders or a house with a lot of stairs.

 

In-Room Delivery + Assembly

We provide In-Room Delivery Option for people who need extra hands. We bring your shipment to whatever room you specify.

✅Shipment in one room of your choice.

✅Ensuring Cleanliness: Our delivery team ensures keeping your home clean by bringing shoe covers.

✅As per COVID-19 measures, our team will continue to wear masks.

✅ We’ll assemble your furniture and leave you with an outstanding experience.

 

Free Shipping

We offer free shipping delivery to the customers to deliver orders of $999 or more (before tax)   qualifying for contactless delivery.

✅ If you are living outside our standard service area then additional fees may apply to your order.

✅Regular rates would be applicable to trade or business purchases. The free shipping option won’t apply to trade or business purchases.

 

Shipping Beyond Our Standard Service Areas

We want to provide hassle-free delivery to our customers at an affordable price.  For shipments beyond our standard service areas, additional shipping fees will be charged.

✅These fees will be displayed in the checking out process.

✅ The fees will be fixed and won’t change even after additional items are added to the order.

✅ Free Exchange service isn’t available, for exchange outside standard service areas.

✅ Free exchange is not available, and we will charge an additional forward shipping fee for any new item(s) that you purchase.

To know more information about Shipping Beyond Our Standard Service Areas you can contact   

us

Out of Stock

If on the page of the product, you see an “in stock in X weeks”, you’ll be given an estimated delivery window when you’ll update your zip/postal code. This delivery window is subjected to the delays that are caused in-transit process.  You will get notified via email if there are any delays once the product is on its way. We want you to be prepared for these delays and comprehend that we will get to you as soon as possible to help you out.

 

Refused Delivery

If you change your mind and refuse your order at the time of delivery, please let us know. We’ll be happy to help you in the process of exchanging and providing you with the product that would fit your space better. Additional Shipping Fees won’t be charged and a refund will be initiated if there is a difference between the products. If you don’t provide any notice before the refusal, there may be a delay in issuing the refund.

If there is any damage to the product, please send us the photo, so that we can help you and resolve it.

Certificate Of Insurance

Once your order is placed, we make a Certificate Of Insurance for delivery if required by your building. It would be really helpful if the management of your building E-mail us and provide us with a building template. If the building template is not handy,  you can provide us with the amount on the COI.

Cancellation

You can simply cancel your order by logging  on “My Account Page” and clicking on the Cancel order button provided.  We will notify you by sending you an email.  We’ll send you full refund if the order isn’t shipped but if the order is shipped you’ll have to pay a return shipping fees in order to ship the order back to us.

Order Holds

If you’d want to receive your order later, you have to activate the order hold processing. You should also specify the hold and include the date that you would like us to deliver your order. We can hold your order for up to 30days.

Haul-Away

We do not offer Haul-service for any old or new furniture .

Contact Us

Our in-house team is always there for your help and would love to hear from you. If the enquiry time is delayed, we will respond to all your enquiry as soon as possible. We appreciate your time and patience. For additional information you can visit our Help Center or you can get in touch with us by giving us a call at <number>.