Frequently Asked Questions
1. Where are the solace barn products manufactured?
All our products ranging from a tiny stitch to gigantic sectionals are designed and manufactured in Canada.
2. How long would I have to wait for my order?
Upon completion of the order, you will receive an estimated arrival time and our team will get in touch with you via phone or email to schedule the delivery.
3. Do you offer Financing to your customers?
Yes, we are pleased to share that there are distinct financing options available in terms of customer-friendly monthly instalments, which will be provided to you at the time of checkout.
4. What payment cards do you accept?
We accept Visa, Mastercard and Amex.
5. Can I seek the refund of my order on a different card?
As per our policy, refunds can only be made as per the original method of payment.
6. How can I cancel my order?
Orders can be cancelled any time prior to moving into production, which accounts to approximately one week after placing the order.
7. What currency are the prices in?
Solace Barn offers merchandise to customers in both Canada and the United States and therefore, we have both the Canadian and US versions on the website. For customers assessing our website from Canada will be displayed prices in Canadian dollars and for those visiting it from the US will be shown prices in US dollars.
8. Which fabrics should I choose for kids and pets?
All the fabrics shown on the website come with the double rub count of 1,00,000 that make it extremely durable for high-traffic areas.
9. Will the color of the product be identical to what is shown on the screen?
We have meticulously reviewed the colors and fabrics of the products but it is important to note that the actual colour can vary slightly from what is shown on the screen or printout.
General Questions
Unboxing And Box Removal
We want you to fold the boxes away and keep the safe, so you don’t have to face extra repacking fees if you exchange or return the product. Our delivery partners do not expose your order, unless or until you are sure that the product is right for you.
Measuring Your Space
It is crucial to first measure your space to bring the sofa that you are eyeing, to your home without any hardship. We’ve already mentioned the dimensions of the product on the product page of your chosen sofa. For easy reference, you can also save the measurements of your space so that products can be transported into the room easily without any difficulty.
Several other factors require attention, some of them include:-
Interior doors
Hallways
Stairways
Elevator Measurements
Large Obstacles Behind The Doors
Contactless Delivery
– We make sure to deliver your items to the front door of your house and apartment with all the safety precautions.
– If you reside in a multi-unit apartment building, we’ll deliver your item to your apartment front door if there won’t be any restricting access to the non-resident. In case of restriction, our delivery team will deliver your item to the closest place to your home.
– Our delivery team will greet you at the door and will maintain a 6-foot social distance.
– At the time of your delivery your signature won’t be required for your verification, our team will photograph your order at your doorstep as delivery proof.
In-Room Delivery
– Shipment in one room of your choice.
– Ensuring Cleanliness: Our delivery team ensures keeping your home clean by bringing shoe covers.
– As per COVID-19 measures, our team will continue to wear masks.
– Your signatures are required at the time of delivery.
This is the best option if you have walk-up apartments, large orders or a house with a lot of stairs.
In-Room Delivery + Assembly
– Shipment in one room of your choice.
– Ensuring Cleanliness: Our delivery team ensures keeping your home clean by bringing shoe covers.
– As per COVID-19 measures, our team will continue to wear masks.
– We’ll assemble your furniture and leave you with an outstanding experience.
Free Shipping
– If you are living outside our standard service area then additional fees may apply to your order.
– Regular rates would be applicable to trade or business purchases. The free shipping option won’t apply to trade or business purchases.
Shipping Beyond Our Standard Service Areas
– These fees will be displayed in the checking out process.
– The fees will be fixed and won’t change even after additional items are added to the order.
– Free Exchange service isn’t available, for exchange outside standard service areas.
– Free exchange is not available, and we will charge an additional forward shipping fee for any new item(s) that you purchase.
To know more information about Shipping Beyond Our Standard Service Areas you can contact us
Out of Stock
Refused Delivery
If you change your mind and refuse your order at the time of delivery, please let us know. We’ll be happy to help you in the process of exchanging and providing you with the product that would fit your space better. Additional Shipping Fees won’t be charged and a refund will be initiated if there is a difference between the products. If you don’t provide any notice before the refusal, there may be a delay in issuing the refund.<br><br>
If there is any damage to the product, please send us the photo, so that we can help you and resolve it.
Cancellation
You can simply cancel your order by logging on “My Account Page” and clicking on the Cancel order button provided. We will notify you by sending you an email. We’ll send you full refund if the order isn’t shipped but if the order is shipped you’ll have to pay a return shipping fees in order to ship the order back to us.
Certificate Of Insurance
Once your order is placed, we make a Certificate Of Insurance for delivery if required by your building. It would be really helpful if the management of your building E-mail us and provide us with a building template. If the building template is not handy, you can provide us with the amount on the COI.
Order Holds
If you’d want to receive your order later, you have to activate the order hold processing. You should also specify the hold and include the date that you would like us to deliver your order. We can hold your order for up to 30days.
Haul-Away
We do not offer Haul-service for any old or new furniture .
